Google Chat

Overview

Firefly integrates with Google Chat to provide rich notifications for various events and alerts. This integration enables teams to receive real-time updates about infrastructure changes, policy violations, drift detection, and other important events directly in their Google Chat spaces.

Prerequisites

• A Google Workspace account with administrative access

• Appropriate permissions to create webhooks

• A Google Chat space where you want to receive Firefly notifications

Setup Procedure

1. Go to Google Chat

2. Select New Chat > Create a space

3. Select your space name > Apps & Integrations > + Add webhooks

4. Add a descriptive name for your webhook and click Save

5. Copy the generated Webhook URL

6. In Firefly, select Settings > Integrations

7. Select Add New > Google Chat

8. Enter a descriptive name in the Nickname field

9. Paste the webhook URL

10. Select Next > Done

Features Enabled

• Real-time Notifications: Receive immediate alerts for important events

• Rich Message Formatting: Detailed, formatted messages with direct links to Firefly

• Customizable Alerts: Configure which events trigger notifications

• Space-specific Routing: Send different types of alerts to different spaces

• Interactive Messages: Click through to Firefly directly from Google Chat notifications

Best Practices

• Create dedicated spaces for different types of notifications

• Configure notification rules to avoid alert fatigue

• Regularly review and update notification settings

• Ensure webhook permissions are properly configured

• Use descriptive names for webhooks to easily identify their purpose

Troubleshooting

1. For webhook issues:

   • Verify the webhook URL is valid and not expired

   • Check space permissions

   • Confirm the webhook hasn't been deactivated

2. For notification issues:

   • Review notification rules in Firefly

   • Check Google Chat's notification settings

   • Verify space message permissions

   • Ensure the webhook has proper access to the space