ChatOps Integration

Firefly integrates with popular messaging and incident tools, allowing you to receive alerts and interact with Firefly directly from your preferred chat applications.

Supported Platforms

Slack & Microsoft Teams

• Configure Firefly to send notifications to Slack or Teams channels

• Receive immediate alerts for drifts or policy violations

• Messages include context, such as affected cloud account and resource details

• Direct links to the Firefly console for quick access

Alerting/ITSM Tools

• Integration with PagerDuty and Opsgenie for critical alerts

• Support for generic webhooks for custom integrations

• Fits seamlessly into on-call workflows

Two-Way ChatOps

Beyond just pushing notifications, Firefly's integration allows interactive commands via chat:

• Use slash commands or chat with a Firefly bot user

• Ask the same plain-language questions you'd ask the AI assistant in the web UI

• Get immediate responses in your chat channel

• Access cloud information during conversations or incident calls

Example: During an incident call on Slack, an engineer can type: "@Firefly how many pods are running in cluster X?" and receive an immediate answer from the bot.

Contextual Links and Actions

ChatOps notifications include quick action links:

• "View Diff" or "Approve Fix" buttons in drift alerts

• Direct links to relevant pages in the Firefly UI

• Option to trigger automated remediation from chat (when configured)

By leveraging ChatOps integration, Firefly makes cloud management collaborative and accessible. Team members can query infrastructure state or get notified of issues in their daily tools, speeding up decision-making and incident response.