LogoLogo
  • Welcome to Firefly Documentation
  • Introduction
    • What is Firefly?
    • Who is Firefly for?
    • Why use Firefly?
    • Terminology (Glossary)
  • Key Features
    • Infrastructure-as-Code Automation
    • Cloud Asset Inventory
    • Drift Detection & Remediation
    • Policy-as-Code for Compliance & Governance
    • Cost Visibility & Optimization
    • AI Assistant
    • ChatOps Integration
  • Getting Started
    • Account Setup & Onboarding
    • Connecting Cloud Accounts
    • UI Walkthrough & Navigation
    • First Steps in Firefly
  • Detailed Guides
    • Dashboard Overview
    • Cloud Asset Inventory
      • Remediating Drifts
      • Deleting Assets
      • Creating IaC-Ignore Rules
      • Creating Exclude-Drift Rules
    • Policy & Governance
      • Creating Policy-as-Code Governance Rules
      • Remediating Policy Violations
    • Workflows & Guardrails
      • Creating Workflows
      • Creating Guardrail Rules
    • Codification
    • Self-Service
    • IaC Explorer
    • Event Center
    • Backup and Disaster Recovery
    • Notifications
    • User Management
    • SSO Configuration
  • Integrations
    • Integrations Overview
    • Integrating Data Sources
      • AWS
      • Azure
      • Google Cloud
      • Kubernetes
      • Akamai
      • Datadog
      • New Relic
      • Okta
      • GitHub
      • Cloudflare
      • NS1
      • PagerDuty
      • MongoDB Atlas
      • HashiCorp Vault
    • Integrating IaC Remote State
      • Terraform Cloud
      • Google Cloud Storage
      • env0
      • HashiCorp Consul
      • Firefly States Redactor
    • Integrating Version Control
      • GitHub
      • GitLab
      • Azure DevOps
      • CodeCommit
      • Bitbucket
    • Integrating Notifications
      • Slack
      • Microsoft Teams
      • PagerDuty
      • Opsgenie
      • Torq
      • Webex
      • Google Chat
      • Webhook
    • Integrating Project Management
      • Jira
      • ServiceNow
    • Integrating Workflows with CI/CD
    • Integrating Backstage
    • Integrating MCP
  • Use Cases & Best Practices
    • Cloud Governance & Visibility
    • Cost Optimization Strategies
    • Compliance and Security Best Practices
    • Infrastructure Automation & Self-Service
    • Best Practices and Implementation Tips
  • Analytics & Reporting
    • Analytics Dashboard Overview
    • Using Analytics for Improvement
    • Exporting and Sharing Reports
    • Analytics Security and Privacy
  • Code Snippets & Examples
    • Terraform Snippet for an AWS EC2 Instance (Codified via Firefly)
    • Example Rego Policy (OPA) for a Custom Rule
    • GitHub Actions Workflow YAML for Firefly Integration
    • JSON Output Example: Exporting Inventory
  • Troubleshooting & FAQs
    • Common Issues and Solutions
    • FAQs
  • General Information
    • Firefly API
      • Authentication
      • Inventory
      • Codification
      • Workflows
      • Self-Service
      • Policy & Governance
      • IaC Explorer
      • Event Center
      • Backup & Disaster Recovery
      • Notifications
      • Integrations
      • Identity & Access Management
    • Security & Compliance
    • Pricing Tiers & Add-ons
    • Contacting Support
Powered by GitBook
On this page
  • Overview
  • Key Features
  • Installation
  • Getting Started

Was this helpful?

  1. Integrations
  2. Integrating Project Management

ServiceNow

Overview

A powerful connector that enables seamless integration between Firefly and ServiceNow, specifically designed to populate the Configuration Management Database (CMDB) with cloud infrastructure data. This integration provides a robust solution for synchronizing your cloud infrastructure data from Firefly to ServiceNow's CMDB. It enables organizations to maintain an accurate and up-to-date view of their cloud assets across multiple cloud providers.

Key Features

  • Secure API Integration: Periodic data synchronization with secure authentication and encryption

  • Multi-Cloud Support: Comprehensive asset tracking across major cloud providers:

    • Amazon Web Services (AWS)

    • Microsoft Azure

    • Google Cloud Platform (GCP)

  • Data Management:

    • Dedicated tables for cloud inventory management

    • Governance insights and reporting

    • Import sets and transform maps for seamless data integration

  • Compliance & Monitoring:

    • Built-in compliance monitoring

    • Robust error handling and logging

    • Real-time status updates

  • Scalability:

    • User-friendly interface

    • Designed to scale with growing infrastructure needs

    • Flexible configuration options

Installation

Getting Started

After installation, you'll need to:

  1. Configure your ServiceNow instance credentials

  2. Set up the desired sync frequency

  3. Select the cloud providers and resources to track

  4. Configure any specific mapping rules for your CMDB

PreviousJiraNextIntegrating Workflows with CI/CD

Last updated 1 month ago

Was this helpful?

For detailed installation instructions, please refer to our .

ServiceNow Installation Guide