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  • Welcome to Firefly Documentation
  • Introduction
    • What is Firefly?
    • Who is Firefly for?
    • Why use Firefly?
    • Terminology (Glossary)
  • Key Features
    • Infrastructure-as-Code Automation
    • Cloud Asset Inventory
    • Drift Detection & Remediation
    • Policy-as-Code for Compliance & Governance
    • Cost Visibility & Optimization
    • AI Assistant
    • ChatOps Integration
  • Getting Started
    • Account Setup & Onboarding
    • Connecting Cloud Accounts
    • UI Walkthrough & Navigation
    • First Steps in Firefly
  • Detailed Guides
    • Dashboard Overview
    • Cloud Asset Inventory
      • Remediating Drifts
      • Deleting Assets
      • Creating IaC-Ignore Rules
      • Creating Exclude-Drift Rules
    • Policy & Governance
      • Creating Policy-as-Code Governance Rules
      • Remediating Policy Violations
    • Workflows & Guardrails
      • Creating Workflows
      • Creating Guardrail Rules
    • Codification
    • Self-Service
    • IaC Explorer
    • Event Center
    • Backup and Disaster Recovery
    • Notifications
    • User Management
    • SSO Configuration
  • Integrations
    • Integrations Overview
    • Integrating Data Sources
      • AWS
      • Azure
      • Google Cloud
      • Kubernetes
      • Akamai
      • Datadog
      • New Relic
      • Okta
      • GitHub
      • Cloudflare
      • NS1
      • PagerDuty
      • MongoDB Atlas
      • HashiCorp Vault
    • Integrating IaC Remote State
      • Terraform Cloud
      • Google Cloud Storage
      • env0
      • HashiCorp Consul
    • Integrating Version Control
      • GitHub
      • GitLab
      • Azure DevOps
      • CodeCommit
      • Bitbucket
    • Integrating Notifications
      • Slack
      • Microsoft Teams
      • PagerDuty
      • Opsgenie
      • Torq
      • Webex
      • Google Chat
      • Webhook
    • Integrating Project Management
      • Jira
      • ServiceNow
    • Integrating Workflows with CI/CD
    • Integrating Backstage
    • Integrating MCP
  • Use Cases & Best Practices
    • Cloud Governance & Visibility
    • Cost Optimization Strategies
    • Compliance and Security Best Practices
    • Infrastructure Automation & Self-Service
    • Best Practices and Implementation Tips
  • Analytics & Reporting
    • Analytics Dashboard Overview
    • Using Analytics for Improvement
    • Exporting and Sharing Reports
    • Analytics Security and Privacy
  • Code Snippets & Examples
    • Terraform Snippet for an AWS EC2 Instance (Codified via Firefly)
    • Example Rego Policy (OPA) for a Custom Rule
    • GitHub Actions Workflow YAML for Firefly Integration
    • JSON Output Example: Exporting Inventory
  • Troubleshooting & FAQs
    • Common Issues and Solutions
    • FAQs
  • General Information
    • Firefly API
      • Authentication
      • Inventory
      • Codification
      • Workflows
      • Self-Service
      • Policy & Governance
      • IaC Explorer
      • Event Center
      • Backup & Disaster Recovery
      • Notifications
      • Integrations
      • Identity & Access Management
    • Security & Compliance
    • Pricing Tiers & Add-ons
    • Contacting Support
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  • Overview
  • Key Features
  • Installation
  • Getting Started

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  1. Integrations
  2. Integrating Project Management

ServiceNow

Overview

A powerful connector that enables seamless integration between Firefly and ServiceNow, specifically designed to populate the Configuration Management Database (CMDB) with cloud infrastructure data. This integration provides a robust solution for synchronizing your cloud infrastructure data from Firefly to ServiceNow's CMDB. It enables organizations to maintain an accurate and up-to-date view of their cloud assets across multiple cloud providers.

Key Features

  • Secure API Integration: Periodic data synchronization with secure authentication and encryption

  • Multi-Cloud Support: Comprehensive asset tracking across major cloud providers:

    • Amazon Web Services (AWS)

    • Microsoft Azure

    • Google Cloud Platform (GCP)

  • Data Management:

    • Dedicated tables for cloud inventory management

    • Governance insights and reporting

    • Import sets and transform maps for seamless data integration

  • Compliance & Monitoring:

    • Built-in compliance monitoring

    • Robust error handling and logging

    • Real-time status updates

  • Scalability:

    • User-friendly interface

    • Designed to scale with growing infrastructure needs

    • Flexible configuration options

Installation

Getting Started

After installation, you'll need to:

  1. Configure your ServiceNow instance credentials

  2. Set up the desired sync frequency

  3. Select the cloud providers and resources to track

  4. Configure any specific mapping rules for your CMDB

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Last updated 22 days ago

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For detailed installation instructions, please refer to our .

ServiceNow Installation Guide