Jira
Overview
Firefly integrates with Jira to enable automatic or on-demand creation of Jira tickets for cloud issues. This integration helps teams track and manage cloud resource issues, policy violations, and remediation tasks directly in their project management workflow.
Prerequisites
A Jira account with appropriate permissions
Access to create API tokens
A Jira project where issues will be created
Setup Procedure
In Firefly, select Settings > Integrations
Select Add New > Jira
Enter a descriptive name into the Nickname field
Enter your domain name into the Jira Domain field
Enter your email into the Jira User Email field
Paste the API token into the Jira Token field
Select Next
Features Enabled
Manual Issue Creation: Create Jira issues directly from the Firefly UI using the "Create Jira Issue" button for assets or policies
Automated Issue Creation: Set up automatic ticket creation for specific events (e.g., policy violations of medium severity)
Pre-filled Issue Templates: Issues are created with relevant asset details and rule information
Issue Tracking: Maintain a record of cloud issues and their remediation status
Integration with Notification Rules: Connect with Firefly's notification system for automated issue creation
Best Practices
Use a dedicated Jira account or bot user for Firefly integration
Regularly review and update API tokens
Set up appropriate Jira project permissions
Consider using automated issue creation for high-priority or recurring issues
Maintain consistent issue templates and workflows
Troubleshooting
For authentication issues:
Verify Jira credentials and API token validity
Check if the token has expired
Ensure the Jira domain is correctly entered
For issue creation issues:
Verify project permissions
Check if the Jira project key is valid
Review Firefly integration logs
For automated creation issues:
Verify notification rules configuration
Check Jira webhook settings if applicable
Review automated issue creation logs
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