Opsgenie

Overview

Firefly integrates with Opsgenie to provide robust alerting and incident management capabilities. This integration enables teams to receive and manage infrastructure alerts, policy violations, and other critical events through Opsgenie's powerful incident management platform.

Prerequisites

• An Opsgenie account with administrative access

• Appropriate permissions to create API integrations

• Access to Firefly's integration settings

Setup Procedure

1. Generate an API key for Opsgenie:

   • Visit the Opsgenie API Integration documentation

   • Follow the steps to create a default API integration

   • Copy the generated API key

2. In Firefly, select Settings > Integrations

3. Select Add New > Opsgenie

4. Enter a descriptive name in the Nickname field

5. Paste the API key in the API key field

6. (Optional) Create a new label for better organization

7. Select Next to complete the setup

Features Enabled

• Alert Management: Centralized handling of infrastructure alerts

• Incident Response: Streamlined incident management workflow

• Team Notifications: Alert routing to appropriate teams

• Priority Management: Critical alert prioritization

• Integration with Opsgenie's Features: Leverage Opsgenie's full incident management capabilities

Best Practices

• Use descriptive names for your integration to easily identify its purpose

• Implement appropriate alert routing rules in Opsgenie

• Set up proper escalation policies for critical alerts

• Regularly rotate API keys for security

• Create specific labels for different types of alerts

• Configure appropriate notification rules to avoid alert fatigue

Troubleshooting

1. For API key issues:

   • Verify the API key is valid and not expired

   • Check if the integration is properly configured in Opsgenie

   • Ensure the API key has the necessary permissions

2. For alert delivery issues:

   • Verify the integration is active in both Firefly and Opsgenie

   • Check Opsgenie's alert logs

   • Review Firefly's notification settings

3. For general integration issues:

   • Confirm network connectivity between Firefly and Opsgenie

   • Check Opsgenie's status page for any service disruptions

   • Review integration logs in both systems