Webex
Overview
Firefly integrates with Webex to provide seamless communication and notification capabilities. This integration enables teams to receive infrastructure alerts, policy violations, and other critical events directly in their Webex spaces.
Prerequisites
A Webex account with administrative access
Appropriate permissions to create integrations
Access to Firefly's integration settings
Setup Procedure
Install the Firefly Webex integration:
Visit Webex authorization page to authorize the integration
Select Accept to authorize the integration
In Firefly, select Settings > Integrations
Select Add New > Webex
Enter a descriptive name in the Nickname field
(Optional) Create a new label for better organization
Select Next to complete the setup
Features Enabled
Direct Messaging: Send notifications to specific Webex users
Space Notifications: Post alerts to designated Webex spaces
Rich Message Formatting: Enhanced message formatting for better readability
Team Collaboration: Enable team-wide communication about infrastructure events
Real-time Updates: Instant notification delivery
Best Practices
Use descriptive names for your integration to easily identify its purpose
Create dedicated Webex spaces for different types of alerts
Set up appropriate notification rules to avoid message overload
Regularly review and update integration settings
Configure message templates for consistent alert formatting
Implement proper access controls for Webex spaces
Troubleshooting
For authorization issues:
Verify that you have the necessary Webex permissions
Check if the integration is properly authorized
Ensure your Webex account is active
For notification delivery issues:
Verify the integration is active in both Firefly and Webex
Check Webex's message logs
Review Firefly's notification settings
For general integration issues:
Confirm network connectivity between Firefly and Webex
Check Webex's status page for any service disruptions
Review integration logs in both systems
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